General Service Terms & Conditions

TERMS & CONDITIONS - SIGNATURE SERVICE MANAGEMENT LLC
Last Updated: 10/28/2025
Effective: 10/28/2025

1. ACCEPTANCE OF TERMS

By accessing and using services provided by Signature Service Management LLC (“Company,” “we,” “us,” “our”), you (“Client,” “you,” “your”) agree to be bound by these Terms and Conditions. These terms govern your use of Signature Scout, Signature Fleet, and Signature Access services.

2. SERVICES OVERVIEW

2.1 SIGNATURE SCOUT

Inspection and verification services including but not limited to:

Pre-purchase vessel inspections
Rental readiness audits
Damage assessments
Insurance renewal inspections

2.2 SIGNATURE FLEET

Asset management and lease-to-own services including:

Vessel management and monetization
Lease-to-own financing arrangements
Marketing and booking management
Maintenance coordination

2.3 SIGNATURE ACCESS

Rental and experience services including:

Certified vessel rentals
Experience package bookings
Concierge services
Captain services

3. SIGNATURE SCOUT TERMS

3.1 SERVICE LIMITATIONS

Inspections are visual and non-invasive unless otherwise specified
Not a substitute for marine survey or mechanical inspection
Cannot detect hidden or latent defects
No structural, engineering, or code compliance analysis

3.2 CLIENT RESPONSIBILITIES

Provide accurate vessel information and access
Disclose all known issues and concerns
Ensure safe access to vessel and surroundings
Pay all fees before report delivery

3.3 REPORT USAGE

Reports for client’s personal use only
Not transferable or for legal/insurance purposes
Company not liable for purchase decisions based on reports
Standard delivery timelines apply; contact for priority options

4. SIGNATURE FLEET TERMS

4.1 PROGRAM ELIGIBILITY

Vessels in good condition preferred
Clear title or lender approval required
Good mechanical and cosmetic condition
Located in service areas (contact for current locations)

4.2 REVENUE SHARE STRUCTURE

Competitive revenue share favoring owners
Management fee to Company
Monthly minimum guarantee based on vessel value
Payments net of applicable commissions and processing fees
Contact for customized terms.

4.3 LEASE-TO-OWN TERMS

Standard term length
Portion of payments accrues as purchase credit
Final payment due at term end: Purchase Price - Total Credits
Early termination fees may apply
Contact for personalized program details.

4.4 INSURANCE PROVISIONS

Phase 1: Partner-dependent coverage during booked periods only
Phase 2: Revenue-funded transition to direct commercial policy

Owner maintains personal insurance for non-rental periods
Company maintains liability coverage during managed periods

4.5 MAINTENANCE & REPAIRS

Portion of revenue set aside for maintenance
Routine maintenance coordinated and performed by Company
Emergency repairs authorized up to reasonable limits with owner notification
Major repairs require owner consultation

5. SIGNATURE ACCESS TERMS

5.1 RENTER QUALIFICATIONS

Minimum age requirement
Valid boating license or certification
Acceptable experience level for vessel type
Clean background and driving record

5.2 RENTAL AGREEMENT

Security deposit required
Damage waiver or insurance selection mandatory
Fuel and provisions responsibility of renter
Late return fees apply

5.3 SAFETY & OPERATION

USCG safety equipment provided and required
Operational areas restricted to approved zones
No commercial use without authorization
Zero tolerance for operating under influence

5.4 DAMAGE & LIABILITY

Renter liable for damage up to security deposit amount
Major damage claims processed through insurance
Theft or loss responsibility of renter
Cleanliness fees for excessive mess

6. PAYMENT TERMS

6.1 FEE STRUCTURES

Scout Services: Paid upon booking, non-refundable if inspection completed
Fleet Services: Monthly revenue share distributions in the following month
Access Services: Full payment required to confirm booking

6.2 CANCELLATION POLICIES

Scout: Advance notice required or cancellation fee applies
Fleet: Written notice for program termination
Access: Notice periods for full or partial refunds
Contact for specific timelines and fees.

6.3 DISPUTES & CHARGEBACKS

Period to dispute charges
Unauthorized chargebacks result in service termination
All disputes subject to Florida jurisdiction

7. INTELLECTUAL PROPERTY

7.1 OWNERSHIP

Company retains all rights to processes, systems, and data
Client vessel data used for analytics and improvement
Marketing materials and photos Company property

7.2 USE RESTRICTIONS

No replication of business model or processes
No use of Company name without authorization
Client lists and data confidential

8. LIABILITY & INDEMNIFICATION

8.1 LIMITATION OF LIABILITY

Company liability limited to fees paid for service in question. Not liable for:

Consequential or incidental damages
Lost revenue or opportunity costs
Third-party actions or negligence
Acts of God or unforeseen events

8.2 INDEMNIFICATION

Client agrees to indemnify Company against:

Claims arising from client-provided information
Client vessel condition or performance
Client negligence or misconduct
Third-party claims related to client assets

9. DISPUTE RESOLUTION

9.1 GOVERNING LAW

Florida law governs these terms
Monroe County venue for all disputes
English language controls

9.2 ARBITRATION

Binding arbitration required before litigation
Each party bears own attorney fees
No class action participation permitted

10. TERMINATION

10.1 BY COMPANY

Material breach of terms
Non-payment of fees
Fraud or misrepresentation
Illegal or dangerous activities

10.2 BY CLIENT

Written notice for Fleet services
Immediate for Scout and Access (subject to cancellation terms)

11. MISCELLANEOUS

11.1 ENTIRE AGREEMENT

These terms constitute the entire agreement between parties, superseding all prior discussions and agreements.

11.2 SEVERABILITY

If any provision found invalid, remaining terms remain in full effect.

11.3 FORCE MAJEURE

Not liable for delays or failures due to circumstances beyond reasonable control including weather, strikes, or government actions.

11.4 MODIFICATIONS

Company may modify terms with notice. Continued use constitutes acceptance.

11.5 ASSIGNMENT

Company may assign rights and obligations. Client may not assign without written consent.

12. ACKNOWLEDGEMENT

By using our services, you acknowledge:

Reading and understanding these terms
Authority to enter this agreement
Receipt of all required disclosures
Agreement to electronic communications

INSURANCE TERMS & COVERAGE - SIGNATURE SERVICE MANAGEMENT LLC

Last Updated: 10/28/2025
Effective: 10/28/2025

1. INSURANCE FRAMEWORK OVERVIEW

Signature Service Management utilizes a hybrid insurance model that leverages partner-provided coverage during initial phases and transitions to direct commercial policies as revenue scales. This approach minimizes upfront costs while maintaining appropriate protection. Contact for details on current partners.

2. PLATFORM-DEPENDENT INSURANCE PHASE

2.1 COVERAGE ACTIVATION

Insurance coverage activates only during booked rental periods through approved partners
Coverage begins at scheduled rental start time and terminates at scheduled end time
No coverage during: Owner use, maintenance periods, transit without booking, or storage

2.2 PLATFORM COVERAGE SPECIFICS

Based on current partner agreements:

LIABILITY COVERAGE:

Industry-standard limits per occurrence
Covers bodily injury and property damage to third parties
Includes wreck removal and pollution liability

HULL COVERAGE:

Physical damage protection up to vessel value
Agreed value or actual cash value basis
Standard deductibles apply
Covers collision, sinking, fire, theft, vandalism

ADDITIONAL COVERAGES:

Uninsured boater protection
Medical payments
Personal effects coverage

2.3 PLATFORM INSURANCE LIMITATIONS

Geographic restrictions may apply
Vessel type limitations
Renter qualifications must meet partner standards
Commercial use typically excluded
Racing or speed competitions excluded

3. OWNER INSURANCE REQUIREMENTS

3.1 PERSONAL POLICY MANDATE

All Fleet owners must maintain personal insurance meeting minimum requirements:

Liability limits
Hull coverage
Rental endorsement or compatibility
Lender/lienholder approval if applicable

3.2 COVERAGE GAPS RESPONSIBILITY

Owner responsible for coverage during:

Personal use periods
Maintenance and storage
Transit to/from maintenance facilities
Activation delays

4. REVENUE-FUNDED TRANSITION PHASE

4.1 TRANSITION TRIGGERS

Direct commercial policy acquisition occurs when certain revenue or operational thresholds are met. Contact for specifics.

4.2 TRANSITION BENEFITS

Continuous coverage regardless of booking status
Competitive rates
Customized terms
Reduced dependency on partner changes

5. RENTER COVERAGE OPTIONS

5.1 DAMAGE WAIVER PROGRAM

Cost varies by vessel
Coverage: Reduces liability for accidental damage
Exclusions: Gross negligence, intentional damage, policy violations

5.2 RENTER-PROVIDED INSURANCE

Minimum requirements apply
Proof of insurance required before rental
Company named as additional insured during rental period

5.3 SECURITY DEPOSIT TERMS

Standard hold based on vessel value
Hold released after incident-free return
Deductions: For damage, extra cleaning, late returns, policy violations

6. CLAIMS PROCESS & PROCEDURES

6.1 INCIDENT REPORTING

Immediate Requirements:

Contact Company operations
Document scene
Obtain witness information if applicable
Complete incident report form

6.2 PLATFORM CLAIMS PROCESS

Notification to partner
Documentation submission
Adjuster assignment
Resolution timeline

6.3 DEDUCTIBLE RESPONSIBILITY

Owner or renter responsible as applicable
Waiver may cover if purchased
Negligence determination affects allocation

7. RISK MANAGEMENT REQUIREMENTS

7.1 VESSEL SAFETY STANDARDS

USCG requirements must be met
Regular safety checks
Pre-rental inspections
Maintenance compliance

7.2 RENTER VETTING PROTOCOLS

Experience verification
Background screening
Safety briefing mandatory
Operational restrictions based on experience

8. COVERAGE EXCLUSIONS & LIMITATIONS

8.1 UNIVERSAL EXCLUSIONS

Wear and tear or mechanical breakdown
Manufacturer defects or latent issues
Animal or marine life damage
Nuclear hazard or war risks
Intentional illegal activities

8.2 OPERATIONAL EXCLUSIONS

Racing or speed competitions
Chartering beyond approved capacity
Operation by unapproved operators
Violation of navigational boundaries
Failure to secure vessel properly

9. POLICY CHANGE PROTOCOLS

9.1 PARTNER CHANGES

Notice required for material changes
Alternative arrangements if needed
Client notification of reductions

9.2 OWNER CHANGES

Notice required for personal policy changes
Proof of new coverage required
Company approval for replacements

10. INDEMNIFICATION & LIABILITY

10.1 OWNER RESPONSIBILITIES

Maintain required insurance
Disclose vessel conditions
Cooperate with investigations
Pay deductibles

10.2 COMPANY RESPONSIBILITIES

Maintain compliance
Manage claims
Provide oversight
Notify of changes

11. DISPUTE RESOLUTION

11.1 COVERAGE DISPUTES

Binding arbitration required
Florida maritime law governs
Each party bears costs

11.2 THIRD-PARTY CLAIMS

Company manages claims
Owners cooperate
Settlement with insurers

12. ACKNOWLEDGEMENT

By participating in Signature Fleet or Signature Access programs, you acknowledge:

Understanding this hybrid insurance model
Acceptance of limitations
Commitment to maintain required insurance
Responsibility for uncovered periods and deductibles

For insurance questions, use our contact form.